Frequently Asked Questions

	Click here to visit Woozab's overall FAQ's.


	General

How to go about reporting a bug, suggestion, or question specific to Woozab Chat?

Send Us Feedback. Click here to do that now.


	Account

I've already registered, why can I not sign into website or chat client?

You may have used a different password when you registered the account, which you can quickly find out on the 'Forgot Password' page. Click here to go there now.

You may not have completed the user activation process. Upon registering, you should of received an email with a link which you can click to activate the account. Sometimes the email may go to your junk or bulk folder, so may want to check there. By signing in, if your account is inactive, you should receive another activation email.


	Installation

Are there any components required before installing Woozab Chat?

While .NET 2.0 is required, the installer will automatically download and install it for you if it is not already installed. If you have any issues with the .NET installation, you can click here to manually install it now.

(Optional) For voice support, DirectX 9 or later is required. Most systems already have this installed. If you do not have DirectX already, you can click here to install it now.


	Channel

What is a Channel?

A channel is a "room" in which a group of people may converse.

How do I find channels?

Enter in your interests (autos, space, games, business, etc etc) into Channel Search to find the closest matches. Click here to do that now.

How do I create my own channel?

Users may create their own channels for free, and run them however they like. Click here to do so now.


	Automatic Updates

What do I need to do in an update?

Updates are automatic, you'll simply be prompted to do the update, and everything will be taken care of for you. Quick and painless is key to enabling us to perform updates as frequently as needed.

Are all updates required?

Yes. Due to the fact that updates are very small, having required updates allows us increased security and functionality from not having to build in backward-compatibility.

How frequent are updates?

We're shooting for a major update every 2-3 months.

In some rare cases, frequent updates may be posted to address bugs and/or security.


	Security

Is my login information secured?

Absolutely.

Is my text chat secured?

Yes, we want to be sure that conversations are only seen by eyes that they were intended for.

How secure is secure?

Security is very important to us, and is a consideration in every aspect of our designs. The primary advantage we offer in terms of security is through our Automatic Update system we can quickly and easily update our security protocols as needed.